Privacy Policy

Introduction, Scope & User Consent

At Self Storage India (operated by Private Storage Solutions Pvt. Ltd., accessible from https://selfstorageindia.com), one of our main priorities is the privacy, security, and confidentiality of our visitors, customers, and corporate partners. This Privacy Policy document outlines the types of information collected, recorded, and processed by Self Storage India and how we utilize it.

This policy applies to our online activities and is valid for visitors to our website with regard to information shared and/or collected on Self Storage India. This policy also governs operational personal data collected during space rental onboarding, gate security checks, and customer support across our Delhi NCR facilities (Gurugram, Delhi Dwarka, Noida).

Personal Information We Collect

The personal information you are asked to provide, and the explicit reasons why you are asked to provide it, are made clear at the point of collection:

• Direct Inquiries & Communications: When you contact us directly via phone, email, web forms, or live chat, we receive information such as your name, email address, phone number, location, message contents, attached inventory files, and any other details you choose to provide.
• Account & Lease Registration Info: When you register for a storage unit or sign a rental agreement, we collect contact details including your legal name, company name, residential address, business address, email address, mobile number, and emergency contacts.
• KYC Verification Documents: For lease agreement compliance and gate authorization, we collect government-issued identity proof (Aadhaar Card, Passport, PAN Card, Voter ID) and corporate incorporation documents (GSTIN Certificate, Certificate of Incorporation).
• Billing & Financial Records: Transaction details, bank transfer records, billing addresses, and payment IDs. Note: Credit card numbers or UPI PINs are processed via PCI-DSS compliant banking gateways and are never stored on our servers.

How We Use Your Information

Self Storage India processes collected information in compliance with Indian data privacy standards for legitimate operational purposes:

Log Files, IP Addresses & Technical Analytics

Self Storage India follows a standard procedure of using server log files. These files log visitors when they visit websites. All hosting companies perform this as part of infrastructure management and analytics.

The information collected by log files includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and click counts. These details are not linked to any personally identifiable information. The purpose of this data is strictly for analyzing technical trends, site administration, and gathering broad demographic insights.

Cookies, Web Beacons & Tracking Technologies

Like almost all modern web applications, Self Storage India uses 'cookies'. Cookies are small data files stored on your device to record visitor preferences, optimize session responsiveness, and personalize webpage content based on browser type.

Types of Cookies Used

• Essential Functional Cookies: Necessary for website navigation, calculator operations, quote form submissions, and secure session state.
• Analytics & Performance Cookies: Aggregated, non-identifiable traffic measurement via tools such as Google Analytics and Google Tag Manager.
• Advertising & Remarketing Cookies: Third-party ad networks (Google Ads, Meta Pixel) place cookies to evaluate ad performance and display relevant storage options across web networks.

You may choose to disable cookies through your individual browser options. Instructions for managing cookies on specific web browsers can be found on their respective official websites.

Third-Party Privacy Policies & Ad Networks

Self Storage India’s Privacy Policy does not apply to external websites, advertisers, or third-party links. We advise you to consult the respective Privacy Policies of these third-party ad servers for detailed information regarding their data practices and opt-out instructions.

Third-party ad servers or networks use technologies like cookies, JavaScript, or Web Beacons in their advertisements on Self Storage India, which are sent directly to users' browsers. They automatically receive your IP address when this occurs. Self Storage India has no access to or control over cookies utilized by third-party advertisers.

Physical Facility Security & CCTV Data Policy

In addition to digital security, Self Storage India maintains strict physical data and security management protocols across all NCR facilities:

• 24/7 High-Definition CCTV Recording: Common hallways, loading bays, perimeter gates, and elevators are continuously monitored and recorded for loss prevention and safety.
• CCTV Video Confidentiality: Footage is stored on secure encrypted physical recorders. Video logs are never published or shared with third parties, except upon formal demand by statutory law enforcement agencies, police investigations, or court orders.
• Gate Access & Visitor Registers: Digital gate logs capture visitor names, mobile numbers, vehicle numbers, and entry/exit timestamps to protect stored belongings.

California Consumer Privacy Act (CCPA) Rights

Under the California Consumer Privacy Act (CCPA), among other rights, California consumers have the right to request that a business disclose the categories and specific pieces of personal data collected, request deletion of personal data, and request that personal data not be sold.

General Data Protection Regulation (GDPR) Rights

Every user is entitled to the following data protection rights under GDPR standards:

• The Right to Access: Request copies of your personal data. A small administrative fee may apply for repeated requests.
• The Right to Rectification: Request correction of inaccurate information or completion of incomplete records.
• The Right to Erasure: Request erasure of personal data under certain conditions, subject to statutory tax and legal lease retention laws.
• The Right to Restrict Processing: Request restriction of personal data processing under specified conditions.
• The Right to Object to Processing: Object to processing of your personal data under specified conditions.
• The Right to Data Portability: Request transfer of collected data to another organization or directly to you.

If you make a formal data request, we have one (1) month to respond.

Children's Online Privacy Protection (COPPA)

Protecting children online is an important priority. We encourage parents and guardians to monitor and guide their online activity.

Self Storage India does not knowingly collect any Personally Identifiable Information from children under the age of 13. If you believe your child has provided such information on our website, please contact us immediately, and we will promptly purge such data from our records.

Encryption, Data Security & Retention Standards

Self Storage India implements administrative, technical, and physical security measures to protect your personal data:

• TLS/SSL Encryption: All data transmissions over our website are encrypted using industry-standard TLS/SSL protocols.
• Restricted Staff Access: Access to customer KYC records, lease agreements, and account databases is strictly limited to authorized personnel on a need-to-know basis.
• Data Retention Duration: Data is retained for the duration of active account occupancy, and thereafter for statutory periods prescribed by Indian corporate, tax, and contract regulations.

Updates to This Privacy Policy

Self Storage India reserves the right to update or modify this Privacy Policy at any time to reflect operational changes, technical enhancements, or legal requirements. Updated versions will be published on this page with a revised "Last Updated" date.

Data Protection Officer & Contact Desk

If you have questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact our Compliance Officer: