Agreement Scope & Corporate Entities
Welcome to Self Storage India (operated by Private Storage Solutions Pvt. Ltd., hereinafter referred to as "Lessor", "Company", "We", or "Us"). By reserving a unit, executing a lease agreement, depositing items, or accessing any storage room, locker, box storage area, or vehicle bay at our facilities across Delhi NCR (Gurugram, Delhi Dwarka, Noida), you ("Lessee", "Customer", or "You") agree to be bound by these Terms and Conditions ("Terms").
These Terms apply to all personal, business, e-commerce, and vehicular storage accounts. If you are entering into this agreement on behalf of a legal corporate entity, you represent and warrant that you possess full legal authority to bind that entity to these provisions.
Procedure For Renting Space & Onboarding
To ensure facility security and statutory compliance under Indian contract regulations, all storage space allocations follow a strict onboarding protocol:
- Space Allocation & Quotation: Customer selects an appropriate unit size (Locker, Private Room, Box Storage, or Vehicle Bay) based on storage volume requirements.
- KYC & Identity Verification: Customer submits valid government-issued identity proof (Aadhaar Card, Passport, Voter ID) and address proof, alongside corporate incorporation documents (GSTIN Certificate, PAN Card) for corporate accounts.
- Advance Payment Settlement: 1st month's rent plus applicable GST ("Total Rent") and the refundable Security Deposit (equal to 3 times the Total Rent) must be paid strictly in advance prior to unit handover.
- Physical Lease Execution: A standard, non-negotiable lease agreement is dispatched via email or courier. The original physical contract must be signed in person upon space takeover or inventory delivery.
- Lock & Access Provisioning: Lessee secures the allocated unit with their personal lock. Self Storage India employees do not retain master keys to customer private locks under standard operations.
Security Deposit Regulations & Refund Conditions
To safeguard facility infrastructure, ensure lease compliance, and offset potential unpaid balances or repair fees, a refundable Security Deposit is required from every customer prior to unit allocation:
- Deposit Amount: The security deposit is fixed at an amount equal to three (3) times the Total Monthly Rent (Monthly Rent + applicable GST).
- Non-Interest Holding: Security deposits are held by Self Storage India in a non-interest-bearing corporate account for the entire duration of occupancy.
- Refund Eligibility Requirements:
- Submission of a formal 30-day prior written notice via email to [email protected].
- The storage unit must be completely vacated, cleared of all trash, and returned in the exact structural condition as delivered.
- Settlement in full of all outstanding monthly rents, late fees, utility charges, or service surcharges.
- Removal of personal padlocks and surrender of any facility-issued electronic access keys or badges.
- Deductions & Recovery: Self Storage India reserves the explicit right to deduct funds from the security deposit for structural damage repair, removal of abandoned inventory, unpaid rent balances, or legal recovery expenses.
- Refund Settlement Timeline: Following successful move-out inspection and account reconciliation, net refundable deposits are remitted via bank transfer (NEFT/RTGS/UPI) within 7 to 10 business days.
Billing Cycles, Payment Methods & Prorated Rent
Rent is billed on a calendar-month basis in advance. Recurring monthly invoices are issued prior to the due date:
Prorated Rent Formula for Mid-Month Onboarding
When a customer moves in during the middle or last week of a month, initial billing is prorated to ensure fair accounting:
| Onboarding Date | Initial Billing Requirement | Calculation Formula |
|---|---|---|
| 1st Day of Month | 1 Month Total Rent + 3 Months Security Deposit | Standard 1 Full Calendar Month |
| Middle of Month (e.g., 15th) | Remaining Days of Current Month + 1 Full Subsequent Month + Security Deposit | [(Total Rent / 30) × Remaining Days] + 1 Month Total Rent |
| Last Week of Month (e.g., 25th) | Remaining Days of Current Month + 1 Full Subsequent Month + Security Deposit | [(Total Rent / 30) × Remaining Days] + 1 Month Total Rent |
Accepted Payment Gateways: Payments may be remitted via Online NetBanking (NEFT/RTGS/IMPS), UPI (Google Pay, PhonePe, Paytm), Credit Cards, Debit Cards, or NACH/Auto-Debit mandates. Cash payments above statutory limits are strictly prohibited.
Minimum Lease Durations & Product Categories
Minimum rental commitments apply depending on the specific storage product selected:
| Storage Category | Minimum Rental Period | Notice Requirement |
|---|---|---|
| Private Storage Rooms | 30 Consecutive Days | 30 Days Prior Written Notice |
| Box & Locker Storage | 30 Consecutive Days | 30 Days Prior Written Notice |
| Enterprise Warehousing | 30 Consecutive Days | 30 Days Prior Written Notice |
| Car & Vehicle Bays | 7 Consecutive Days | 7 Days Prior Written Notice |
Car & Vehicle Storage Regulations
Vehicles parked within facility storage bays across NCR (Gurugram, Delhi, Noida) are subject to mandatory regulatory safety standards:
- Minimum Commitment: Vehicle storage requires a minimum rental period of seven (7) calendar days.
- Mandatory Documentation: Customer must submit a copy of the valid Vehicle Registration Certificate (RC), comprehensive insurance policy, and identity proof of the registered owner. Stored vehicles must be legally registered and free of court impoundment orders.
- Key Deposit & Emergency Movement: A duplicate ignition key must be deposited with facility management to permit vehicle repositioning in the event of facility maintenance, fire drills, or emergency access.
- Vehicle Maintenance Condition: Vehicles must be in clean, non-leaking operational condition. Batteries must be disconnected for storage durations exceeding thirty (30) days.
Lease Delivery, Execution & Nominee Authorization
To streamline onboarding while ensuring legal enforcement, the following contract rules apply:
- Electronic & Courier Dispatch: Standard lease contracts are issued via email or courier upon booking confirmation.
- Mandatory Physical Signature: The original physical agreement must be signed in person by the lessee or authorized corporate signatory upon room handover or item delivery.
- Nominated Representative Designation: Lessees may authorize up to two (2) nominated representatives to access the unit on their behalf. Nominees must be officially registered in the lease agreement with submitted identity proof. Access will be strictly denied to unlisted third parties.
Facility Access Hours, Security & Surveillance
Facility safety is managed through multi-layered physical and digital security protocols:
- Operating Access Hours: Customer access is permitted from 9:00 AM to 7:00 PM, Monday through Saturday. Sunday access or after-hours access must be scheduled 24 hours in advance with facility management.
- Gate Authorization: Entry requires presentation of a registered access card, biometric verification, or official photo ID verification at the security desk. All visitors accompanying the lessee must log entry in the gate register.
- 24/7 CCTV Monitoring: Facility hallways, loading bays, perimeter gates, and common corridors are continuously recorded by high-definition CCTV cameras. Video archives are retained per statutory security compliance.
- Fire Safety & Pest Prevention: Facilities feature smoke detectors, fire extinguishers, sprinkler systems, and regular professional pest management.
Permitted Use & Strictly Prohibited Goods Schedule
Storage units are leased strictly for passive storage of approved personal household goods, office archives, furniture, commercial non-perishable inventory, and vehicles. Storing unauthorized items constitutes a material breach of contract and will result in immediate lease termination, legal action, and law enforcement notification.
Under no circumstances may any lessee bring, store, or deposit the following items inside Self Storage India facilities:
- Explosives & Munitions: Fireworks, gunpowder, ammunition, firearms, weapons, or military ordinance.
- Flammables & Combustibles: Petrol, diesel, kerosene, lighter fluid, paints, thinners, solvents, or compressed gas cylinders.
- Toxic & Hazardous Chemicals: Corrosive acids, radioactive materials, bio-hazardous waste, pesticides, or toxic chemicals.
- Perishables & Foodstuff: Fresh food, raw produce, meat, agricultural items prone to rot, or items attracting pests/vermin.
- Living Organisms: Animals, birds, reptiles, insects, or live plants.
- Illegal Contraband: Narcotics, illicit drugs, stolen property, smuggled goods, or items prohibited under Indian law.
- High-Value Cash & Bullion: Unregistered currency notes, precious gemstones, gold/silver bullion, or negotiable securities (stored entirely at lessee risk unless explicitly declared and insured).
Self Storage India reserves the right to inspect any unit or container under reasonable suspicion of prohibited goods, chemical leaks, fire hazard, or upon formal order by law enforcement or judicial authorities.
Non-Payment, Late Penalties & Statutory Lien Rights
Prompt payment of monthly rent is a prerequisite for ongoing unit access and storage services:
- Due Date & Grace Period: Monthly rent is due on the 1st day of each calendar month. A grace period is extended until the 5th day of the month.
- Late Payment Penalty: Payments received after the 5th day will incur a late fee of ₹500 or 2% per month (whichever is higher) on the outstanding balance.
- Access Suspension: If rent remains unpaid for ten (10) consecutive days after the due date, customer biometric gate access and unit key access will be automatically suspended, and a secondary management lock placed on the unit.
- Statutory Lien & Disposal Rights: Pursuant to Sections 170 and 171 of the Indian Contract Act, 1872, Self Storage India exercises a general possessory lien over all goods stored in the unit for unpaid rent, storage charges, late fees, and recovery expenses.
If rent remains in default for more than forty-five (45) days despite formal written demand notices sent via registered post/email, Self Storage India shall have the absolute legal right to enter the unit, take possession of stored contents, and sell, auction, or dispose of the goods at public or private sale to recover outstanding dues and legal costs. Any excess proceeds after full debt settlement will be remitted to the lessee.
Insurance Options & Limitation of Liability
All items placed in storage are stored at the sole risk and responsibility of the Lessee:
- Customer Insurance Duty: Lessee is required to maintain adequate insurance coverage for stored goods against perils including fire, flood, earthquake, burglary, theft, water leakage, and natural disasters.
- Goods Protection Assistance: Self Storage India can assist lessees in purchasing third-party storage insurance policies upon request during onboarding.
- Limitation of Liability: Self Storage India, its directors, officers, and employees shall not be liable for any indirect, consequential, or incidental damage, or for loss of goods resulting from natural disasters, acts of God, ambient humidity changes, pest activity beyond reasonable control, or unauthorized forced entry, except where such loss is directly proven to result from gross negligence or willful misconduct of Self Storage India. In all cases, the maximum aggregate liability of Self Storage India is strictly capped at an amount equal to one (1) month's rental fee paid by the lessee for the affected unit.
Data Privacy & Customer KYC Safeguards
Self Storage India respects customer privacy and strictly safeguards personal data collected during the rental process:
- Confidential Data Storage: Customer identification documents (Aadhaar, PAN, Passport, Corporate GSTIN) and contact details are stored securely for statutory compliance, identity verification, and billing purposes.
- No Data Sharing: Self Storage India does not sell, rent, trade, or share customer personal information with third-party telemarketers or external entities.
- Authorized Disclosures: Information may only be disclosed to government bodies, police, or judicial authorities when required under law, court summons, or regulatory compliance.
Lease Cancellation, Termination & Vacating Requirements
Lessees or Self Storage India may terminate the lease agreement subject to the following notice and move-out requirements:
- Cancellation Prior to Move-In: Bookings cancelled seven (7) or more days prior to the agreed lease start date are eligible for a 100% refund of advance rent and security deposit. Bookings cancelled within 7 days of start date incur a 10% administrative cancellation fee.
- 30-Day Move-Out Notice: Lessee must submit a written move-out notice via email at least 30 days prior to vacating. Rent will be charged for the full 30-day notice period regardless of early key return.
- Final Inspection & Lock Removal: Upon move-out, lessee must remove all personal locks, empty the unit completely, and complete a joint exit inspection with the facility manager. Un-cleared units will continue to accrue daily storage charges.
Force Majeure & Emergency Operations
Neither party shall be held liable for failure or delay in performing lease obligations if such performance is prevented or delayed by Force Majeure events, including but not limited to severe acts of God, floods, earthquakes, fires, lightning, pandemics, government lockdown orders, statutory property acquisitions, civil commotion, war, or acts of terrorism. During force majeure events, facility access hours may be restricted or suspended for safety reasons.
Governing Law, Arbitration & Venue
These Terms and Conditions and all associated rental agreements shall be governed by, interpreted, and enforced in accordance with the laws of the Republic of India:
- Amicable Resolution: In the event of any dispute, controversy, or claim arising out of or relating to storage services, the parties shall first attempt to resolve the issue amicably through good-faith negotiations.
- Arbitration: If unresolved within thirty (30) days, the dispute shall be referred to arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed by Self Storage India, and the venue of arbitration shall be New Delhi.
- Exclusive Jurisdiction: The courts of New Delhi, India shall have exclusive jurisdiction over any legal proceedings arising from these terms.
Legal Contact & Corporate Desk
If you have questions regarding these Terms and Conditions, require billing clarifications, or wish to serve formal legal correspondence, please contact our Compliance Officer:
Corporate Entity: Private Storage Solutions Pvt. Ltd. (Self Storage India)
Registered Head Office: Plot No. 34, Sector 34, Gurugram, Haryana 122001, India
Legal Email: [email protected] / [email protected]
Helpline Phone: +91-9090206090 (Mon–Sat, 9:00 AM – 7:00 PM IST)